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Shipping FAQ

Shipping Charges.

We now ship all orders from Austin, TX, USA using either USPS Economy (Media Mail), Priority or Express. Most orders will be shipped out within one business day.

Buy direct from nicarmstrongmusic.com/shop or Nic Armstrong Music at Big Cartel:
Simply add your items to your cart, click "Checkout", and choose your ship to country or US zip code to calculate your approximate postage cost.

You will have a chance to review all shipping charges before submitting your order securely via PayPal.

Most domestic packages once shipped via USPS First Class mail should arrive within 3-7 days.

Once shipped, international packages usually take 5-10 business days for delivery. Still, be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.

Q. What's the deal with PRE-ORDERS?
A. Pre-ordering is a great way to receive new releases on or near their street date. If you place a multiple item order that includes a PRE-ORDER, the PRE-ORDER will be treated just like a "backorder." As soon as we receive the PRE-ORDER, we will ship it out to you.

Q. Do I have to pay duties or tarrifs for international orders?
A. Unfortunately, the answer is oftentimes 'yes.' Most countries have local taxes ranging anywhere from 10-25% of an imports' declared value. They do this to discourage people from buying imports. Legally, we must declare a value on all international shipments to eliminate the risk of orders being confiscated at customs. If we declare 'zero value,' it is very likely that your order will be confiscated or delayed.

All international orders are shipped via UPS so our shipping costs are determined in accordance with their rates. Please be advised that because UPS is a commercial shipping service, many parcels are subject to tariffs/duties/taxes as mandated by your country and these fees are independent of the shipping cost you pay to us. Unfortunately there is nothing we can do to predict or prevent these. If you receive your order and refuse to pay these fees, your parcel will be abandoned at customs and we will be unable to refund you for your order as we will not be able to have the items returned.

If you have ANY questions please feel free to inquire by e-mailing shop@nicarmstrongmusic.com or via the Contact form.

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